How to Guides

Register at the Practice

If you would like to join the practice you should ideally bring proof of address (Utility Bill etc) and your NHS (National Health Service) number with you when you come to register.

You will then be given a registration form and Patient Questionnaire to complete. After this is returned to the practice you will be given an appointment to see the Health Care Assistant or Practice Nurse for a New Patient Health Check, this would complete the registration process.

As a patient, you have the right to express preference as to which GP you wish to see. However, if you require an appointment and your preferred GP is not available, you will be offered an appointment with another doctor. If you still wish to see your preferred GP you may have to wait longer.

Registration form: Download

Order a Repeat Prescription

You can order prescription online via our Online Services:

Online Services

Alternatively to order a repeat prescription, please visit the practice and hand your repeat prescription request in at reception. It will be at least 48 hours before you are able to collect your prescription.

How to fill in your slip: Please tick the item/s you require on the right hand side of your repeat medication slip. Please try at all times to use this slip as it is much easier to process and reduces the risk of errors. If you cannot find this slip, the right-hand side of your prescription can be requested from a member of our Reception team, so you may then complete your request in the normal manner.

Patients on regular medication should see a doctor/nurse at least once every 6 months.

Please note: We do not take prescription requests over the phone.

Make an Appointment

You can book appointment online by clicking on the link provided.

Online Services

if you do not have a username and password please contact the practice.

Alternatively please ring our main switchboard number on 01480 219317 to book an appointment.

Urgent cases are seen on the day.

If your condition is non-urgent, you can expect to see a GP within two working days. You may have to wait longer if you want to see particular GP or wish to book an appointment for a particular day or time slot. If you don’t need an appointment within two working days, you also have the option to book up to 8 weeks in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day.

Please say immediately if your call is an emergency.

Let us know if more than one person in the family needs to be seen. (We can give you a longer appointment if necessary.)

Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.

You can book to have a telephone consultation with a doctor. He or she will ring you at an agreed time on the telephone number you have given.

If you need an interpreter, please inform us in advance so we can arrange a longer appointment and interpreting services if necessary.

Ring our main switchboard number on 01480 219317 to book an appointment.

How you can help us:

Be on time for your appointment.

Tell us if you need to cancel.

Call for a home visit or urgent appointment before 10:00.

We do not take requests for repeat prescriptions over the phone.

Ring for test results after 14:00.

Find out my Test Results

On average please allow 4 working days for test results to come back unless your doctor or nurse has advised otherwise. Items such as x-rays and cervical smear test results will take longer. For your test results, please contact the practice after 14:00.

Request a Sick Form

For the first 7 days that you are unable to work through sickness you can complete a self-certification form. This form can be obtained from your employer. The practice does not issue self-certification forms.

If you are in hospital, they will provide you with a sick note. They should also include any period necessary after you leave hospital. If necessary, this can be extended by your GP when you return home.

After the first 7 days, you will need a sick note from your GP. If necessary, this can be backdated to ensure continuity of sickness absence so an immediate appointment is not necessary.

When you know the date you are returning to work, we can often give you a ‘starting back’ note (also known as a ‘fit’ note or ‘return to work’ note) on request.
If you want to see your doctor solely to extend a sick note, please check with the receptionist whether an appointment is necessary.

Private Sick Notes

If you want a note to confirm sickness within the first 7 days of absence this will require a private note for which a fee is due.

self-certification form : Download

Request a Home Visit

Patients are requested, where possible, to telephone before 10:00 if a home visit is required that day. We would request that, apart from the genuinely housebound, all other patients attend the practice rather than request a home visit because of the extra time home visiting takes.

On average four to five patients can be seen in the practice in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the health centre.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Emergency Dental Treatment

A GP is not appropriately trained to deal with dental problems. This includes toothaches, abscesses and problems experienced after dental treatment. We cannot provide antibiotics as it is necessary to have a full assessment before prescribing such things.

We would therefore suggest patients register with and attend regularly a dentist who can provide appropriate routine and emergency advice. Dentists offer a 24 hour emergency service. Out of normal surgery hours, this service is only for urgent dental treatment that cannot wait until the next working day to be treated.

For emergency dental treatment outside normal working hours, registered patients should contact their dental surgery. Most surgeries have an answering machine message referring you to out-of-hours information.

If there is no message please ring NHS 111.

Comments & Complaints

Malling Health aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. In the first instance please contact either the practice manager or assistant practice manager or speak to whomever you feel most comfortable – you’re GP, our reception staff will be happy to help.

In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised and If the complaint is not resolved at practice level, then the matter can be forwarded onto NHS England for them to look into and deal with: http://www.england.nhs.uk/contact-us/complaint.

Patient Confidentiality

The practice is registered under the Data Protection Act. All employed staff have access to patients’ records and their contracts of employment make them subject to observance of confidentiality at all times.

COVID-19 Vaccination Certificates

 

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:

 

It may take more than a week for your identity to be checked and verified so you can use these services.

 

If you cannot access these online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

 

PLEASE DO NOT CONTACT THE PRACTICE.  GP Practices are not able to provide patients with a letter that shows your COVID-19 vaccination status.

 

When you’re planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get  proof of your vaccination status before you leave.

 

 

COVID-19 Vaccination Programme – 2nd Dose Update

 

NHS England have confirmed that appointments for a second dose of a vaccine will be brought forward from 12 to 8 weeks for the remaining people in the top nine priority groups who have yet to receive their second dose. This is to ensure people across the UK have the strongest possible protection from the virus at an earlier opportunity.

 

At this time we have been given no additional information and are currently awaiting revised vaccine delivery schedules from NHS England.

 

Patients should continue to attend their second dose appointments and nobody needs to contact the NHS. We will let those patients whose appointment will be brought forward know as soon as we are able to do so.

 

We thank you for your patience

 

 

Patient survey

 

NHS Cambridgeshire and Peterborough Clinical Commissioning Group would like to get feedback from current patients at St Neots Health Centre through a short survey which can be accessed at: https://www.surveymonkey.co.uk/r/TMJPJY3. The survey and all of the questions are optional and you do not have to answer every question.

 

Patient feedback is important to help us improve services. The survey results will also support the contract procurement at St Neots Health Centre, which we recently wrote to households about. We would once again like to assure you that the GP practice will stay open and there will be no change to patient services.

 

If you do not have access to a computer, you can telephone Healthwatch Cambridgeshire and Peterborough on 0330 355 1285 to give your feedback. (Phone lines are open from 09:00 – 16:00 Monday to Thursday, and 09:00 – 15:30 on Friday.)

 

The survey will be open until Friday 2 July 2021.