Zero Tolerance

Our practice team is here to help you.

We operate a Zero Tolerance Policy for patients who are violent or abusive to ourselves, members of our staff or other persons present on the practice premises.

Our aim is to be as polite and helpful as possible to all patients.

We would like to thank all of our patients that respect this.

However, shouting and swearing at practice staff will not be tolerated under any circumstances and patients who are abusive may be removed from the patient list.

If you are violent, aggressive or threatening you will be reported to the police.

If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to contact the Practice Manager, Lesley Davis who will be happy to address your concerns.

Please help us to help you
Thank you

Coronavirus (Covid-19)

 

If you have coronavirus symptoms do not come to the surgery, your local pharmacy or hospital. Stay at home.

 

Contact NHS111 either by phone or online if you have:

 

 

NHS111 will ask about your symptoms and tell you what to do.

 

Do not come to the surgery as this will only put more people at risk.

 

Covid-19 Vaccination Programme Update

Patients are asked not to contact the surgery regarding COVID-19 vaccinations.

St Neots Health Centre is part of a PCN (Primary Care Network – group of surgeries) with Lakeside, Great Staughton and Monkfield surgeries and the vaccination programmes are being organised by us together as a PCN. You will get contact by text or phone or letter in due course.

We have started to offer the Covid-19 vaccination to our patients following the Government guidance and priority groups. Eligible patients will be contacted directly to arrange an appointment when it is your turn.

Please don’t contact the NHS to seek a vaccine before then.

If you have not yet been approached about having the Covid-19 vaccine, please read the information: why you are being asked to wait.

More patient information on the Covid-19 vaccine

Please continue to abide by all the social distancing, wearing of face masks and hand hygiene guidance, which will still save lives.