Patient Charter

We aim for the equitable provision of high quality accessible health care to meet the needs of our patients in a responsive, supportive, courteous and cost-effective manner by well trained and highly skilled medical and non medical staff.

Our  patients have the right to:

  • Be treated courteously and with respect for their privacy, dignity and religious and cultural beliefs.
  • Receive care and treatment on the basis of need.
  • Be given clear information about any treatment or care proposed.
  • Give or withhold consent to medical or other care and treatment.
  • Choose whether or not to take part in GP or nurse training.
  • See any reports made for insurance or employment purposes and information about them held on the computer.
  • Be kept informed if they are waiting more than 20 minutes over their appointment time.
  • Request a trained chaperone for their appointment.

Our patients have a responsibility to:

  • Treat the practice staff courteously and with respect.
  • Keep appointments made or notify the practice as soon as possible if they are unable to attend.
  • Attend appointments on time.
  • Attend the surgery wherever possible rather than ask for a home visit.
  • Not expect a prescription at every visit; many illnesses are short term and do not require medication.
  • Order repeat prescriptions at least 48 hours before they are needed.
  • Advise surgery of change of address or contact numbers.
  • Participate in annual reviews of their health as requested by the surgery.

Visiting our practice?


Please continue to wear a face covering and social distance


All of our COVID-19 secure measures remain in place and this will not change when Government guidance changes on 19 July 2021.


Patients are asked to continue to wear a face covering, unless they are exempt, and to follow social distancing when visiting our GP Practice.


This follows the national Infection Prevention Control (IPC) Guidance for all healthcare settings and will help to ensure the safety of our staff and patients at all times.


We are continuing to follow COVID-19 secure measures and they will remain in place until further notice. 


Our Walk In service has changed due to COVID and we are unable to offer you a sit and wait service.  If you would like to see a Clinician, please contact 01480 219317 and we will arrange for GP or Advanced Nurse Practitioner to call you back, we currently do have an increase in demand and therefore appointments are limited, so please check to see if you can get an appointment with your own GP first.



Mon-Friday 8AM-9PM

Mon – Friday 6PM-8PM 

Sat & Sun 9AM-4PM 


Thank you for your continued support.