Patient Charter

We aim for the equitable provision of high quality accessible health care to meet the needs of our patients in a responsive, supportive, courteous and cost-effective manner by well trained and highly skilled medical and non medical staff.

Our  patients have the right to:

  • Be treated courteously and with respect for their privacy, dignity and religious and cultural beliefs.
  • Receive care and treatment on the basis of need.
  • Be given clear information about any treatment or care proposed.
  • Give or withhold consent to medical or other care and treatment.
  • Choose whether or not to take part in GP or nurse training.
  • See any reports made for insurance or employment purposes and information about them held on the computer.
  • Be kept informed if they are waiting more than 20 minutes over their appointment time.
  • Request a trained chaperone for their appointment.

Our patients have a responsibility to:

  • Treat the practice staff courteously and with respect.
  • Keep appointments made or notify the practice as soon as possible if they are unable to attend.
  • Attend appointments on time.
  • Attend the surgery wherever possible rather than ask for a home visit.
  • Not expect a prescription at every visit; many illnesses are short term and do not require medication.
  • Order repeat prescriptions at least 48 hours before they are needed.
  • Advise surgery of change of address or contact numbers.
  • Participate in annual reviews of their health as requested by the surgery.

Coronavirus (Covid-19)


If you have coronavirus symptoms do not come to the surgery, your local pharmacy or hospital. Stay at home.


Contact NHS111 either by phone or online if you have:



NHS111 will ask about your symptoms and tell you what to do.


Do not come to the surgery as this will only put more people at risk.


Covid-19 Vaccination Programme Update

Patients are asked not to contact the surgery regarding COVID-19 vaccinations.

St Neots Health Centre is part of a PCN (Primary Care Network – group of surgeries) with Lakeside, Great Staughton and Monkfield surgeries and the vaccination programmes are being organised by us together as a PCN. You will get contact by text or phone or letter in due course.

We have started to offer the Covid-19 vaccination to our patients following the Government guidance and priority groups. Eligible patients will be contacted directly to arrange an appointment when it is your turn.

Please don’t contact the NHS to seek a vaccine before then.

If you have not yet been approached about having the Covid-19 vaccine, please read the information: why you are being asked to wait.

More patient information on the Covid-19 vaccine

Please continue to abide by all the social distancing, wearing of face masks and hand hygiene guidance, which will still save lives.