Protecting your information and giving you access.

Protecting our patients’ confidentiality is something we take very seriously.

Everyone working in the NHS has a legal duty to maintain the highest level of confidentiality about patient information. All staff are asked to sign a Code of Conduct on confidentiality before they start. We need information about yourself so that we can provide you with the best possible care and treatment. We keep this information, together with details about your care, in your medical record, to ensure that your doctor or nurse has accurate and up to date information. We only pass this information to other healthcare professionals who have an interest in your health and wellbeing.

Sometimes we are asked to provide information to solicitors and insurance companies. We only do this if we receive your written permission. Increasingly we are asked to participate in audits and research on behalf of the NHS and wherever possible we remove details that would identify you as an individual. In certain circumstances we are obliged by law to report information to appropriate authorities.

Coronavirus (Covid-19)


If you have coronavirus symptoms do not come to the surgery, your local pharmacy or hospital. Stay at home.


Contact NHS111 either by phone or online if you have:



NHS111 will ask about your symptoms and tell you what to do.


Do not come to the surgery as this will only put more people at risk.


Covid-19 Vaccination Programme Update

Patients are asked not to contact the surgery regarding COVID-19 vaccinations.

St Neots Health Centre is part of a PCN (Primary Care Network – group of surgeries) with Lakeside, Great Staughton and Monkfield surgeries and the vaccination programmes are being organised by us together as a PCN. You will get contact by text or phone or letter in due course.

We have started to offer the Covid-19 vaccination to our patients following the Government guidance and priority groups. Eligible patients will be contacted directly to arrange an appointment when it is your turn.

Please don’t contact the NHS to seek a vaccine before then.

If you have not yet been approached about having the Covid-19 vaccine, please read the information: why you are being asked to wait.

More patient information on the Covid-19 vaccine

Please continue to abide by all the social distancing, wearing of face masks and hand hygiene guidance, which will still save lives.